Billing and plans
Understand Wikio billing, available plans, and how charges are calculated for members and workspaces.
Overview#
We offer a 2-week free trial and several paid tiers to match the needs of different organizations.
For current pricing and a feature comparison, see the Pricing page.
How our plans and billing work#
Plans#
Plans define which features and workflows are available in your workspace.\ Check the Pricing page for the most up-to-date information.
Billing#
Billing applies at the workspace level. The organization that owns the workspace receives the invoice and must pay for active members.
- Charges are based on the number of unsuspended users (admins, members, and guests with access).
- You can choose between monthly and yearly billing.
- Your account is charged monthly for the number of users in your workspace.
- Adding users mid-month does not trigger an immediate charge; they will appear on the next invoice.
- Removing users mid-month does not generate a credit for the remainder of that cycle.
Wikio also supports usage-based credits (for workflows such as transcription or translation).
Manage your billing#
Navigate to Settings > Administration > Billing to access your plan information and make updates.\ From here, you can:
- View or change your plan
- Update payment details (credit card, billing address)
- Update the billing email
- View billing history: past invoices and charges
- See if any charge is failed or overdue
Change or cancel a subscription#
Workspace admins can change or cancel a subscription under Settings > Administration > Plans.
- Changes take effect at the end of the billing period (end of month for monthly plans, end of year for annual).
- We do not provide partial refunds for mid-cycle cancellations.
- If you are not ready to commit to an annual plan, start monthly. You can upgrade to annual later to access discounted rates.
When cancelling a paid plan:
- Projects, assets, and users are deleted after 15 days
Add a VAT number#
To add a VAT number:
- During upgrade: select “I’m purchasing as a business” on the checkout page.
- For existing subscriptions: go to Settings > Administration > Billing > Billing details > Edit.
Taxes#
Depending on your billing address, taxes may apply. The billing address you provide determines whether VAT or sales tax is applied and at what rate.
Important notes#
- Plans apply to a single workspace. If your company operates multiple workspaces in the future, each will require its own subscription.
- Invite external collaborators carefully, as they also count towards billing.